ZETHKYN WLDSIDE LLC is committed to providing customers with a clear and convenient purchasing and after-sales experience for our AI virtual fitting model products. This policy applies to AI virtual fitting model digital products, virtual try-on tools, AI image generation services, and related digital features purchased through our website.
As these products are typically delivered via online platforms, digital downloads, account access, or electronic means, the return shipping of physical goods is generally not involved. Customers wishing to cancel an order or request a refund should submit their application according to the process outlined below.
I. Company Information
Company: ZETHKYN WLDSIDE LLC
Address: 1818 CLEARVIEW PKWY APT C, METAIRIE, LA 70001
Email: [email protected]
II. Refund Application Period
Customers may contact us to submit a refund request within 30 calendar days of the purchase date.
Refund requests should include the order number, purchase date, product name, and the reason for the request so that we can verify the order and service usage.
We will generally respond within 2 business days of receiving the request and inform you of the next steps in the process.
The timeframe mentioned above represents the general refund application period offered by this website; it does not affect any statutory rights of withdrawal, rights to a refund, rights related to digital content, or other non-excludable consumer rights to which the customer is entitled under applicable law.
III. Applicable Refund Scenarios
Subject to compliance with this policy and applicable laws, refund requests may be made in the following situations:
Product unusable: The purchased AI virtual fitting model product cannot be accessed or used due to technical issues that remain unresolved after reasonable troubleshooting.
Product does not match description: There is a substantial discrepancy between the actual features provided and the key features explicitly stated at the time of purchase.
Duplicate payment: Duplicate charges occur for the same order due to payment processing issues; the duplicate amount may be refunded upon verification.
Order not delivered: After successful payment, the customer fails to receive the digital product, access rights, or relevant delivery information, and the issue is not resolved within a reasonable timeframe. Meeting other refund criteria: Situations where the customer is entitled to a refund under other applicable policies of this website or relevant legal provisions.
We will verify the specific order, the nature of the issue, and relevant evidence, and handle the matter in accordance with applicable policies and laws.
IV. Activated or Used Virtual Products
Customers may still contact us to submit a refund request for AI virtual fitting model products where access has been activated, downloads have occurred, images have been generated, or use has commenced.
Approval of a refund will be determined based on the actual status of the product, services already provided, terms disclosed at the time of purchase, and applicable laws.
If the product cannot be used properly, services were not provided as agreed, or other circumstances requiring a refund under the law exist, we will provide an appropriate resolution in accordance with applicable laws.
For digital content or online services where refund restrictions are legally permitted, such restrictions apply only if the customer was properly informed prior to purchase and the conditions stipulated by applicable law are met. The fact that a product has been activated or used does not automatically mean the customer loses all rights to a refund.
V. Order Cancellation Policy
If a customer wishes to cancel an order for a virtual product that has not yet been delivered or activated, please email [email protected] as soon as possible.
We will verify the order status and, where applicable, assist with the cancellation and refund process.
For virtual products that have already been delivered, activated, or used, eligibility for cancellation will be determined based on the product type, order terms, and applicable laws.
If the law grants the customer a right of withdrawal or other mandatory cancellation rights, we will handle the matter in accordance with relevant regulations and will not automatically exclude these rights simply because the product is a virtual product.
VI. Refund Processing Time
The refund process and estimated processing times are as follows:
Application Review: A response is typically provided within 2 business days of receiving the request.
Refund Eligibility Confirmation: The customer is notified of the refund decision after necessary order verification is completed.
Refund Initiation: Once approved, the refund is typically initiated within 3–5 business days.
Actual Receipt of Funds: After the refund is initiated, the time it takes for funds to appear in the account depends on the original payment method, the payment service provider, and the card issuer; additional business days may be required. The timeframes mentioned above are general processing targets; the actual time it takes for funds to be credited by third-party payment providers may vary.
In principle, refunds are issued to the original payment method. If the original payment method cannot accept the refund, we will communicate with the customer to determine an appropriate course of action within the limits of applicable law.
VII. Refund Application Process
Customers may apply for a refund by following these steps:
Step 1: Submit a refund request.
Please send an email to [email protected], including the order number, product name, date of purchase, and the reason for the request.
Step 2: Provide necessary information.
In cases involving technical malfunctions, inability to access the product, or product malfunctions, please provide relevant error messages, screenshots, or a description of the issue to facilitate verification.
Step 3: Await review results.
We typically respond within two business days and will inform you if additional documentation is required based on the specific circumstances.
Step 4: Refund processing.
Once the refund is approved, we will initiate the refund in accordance with this policy and applicable laws, and notify the customer via email where appropriate.
VIII. Circumstances Not Meeting General Refund Criteria
To the extent permitted by applicable law, the following situations may affect refund applications:
The refund request falls outside the application period specified in this policy, and there are no circumstances requiring acceptance of the request under applicable law.
The product was provided normally as agreed, the reason for the request is merely a change in personal preference, and there is no applicable statutory right to a refund or other basis for a refund.
The customer is unable to provide basic information sufficient to verify the order, and the transaction cannot be confirmed even after reasonable communication.
The application involves false information or clear fraudulent activity.
We review applications on a case-by-case basis and do not use these terms to exclude mandatory rights granted to customers by applicable law.
IX. Delivery and Access Issues for Digital Products
Virtual AI fitting model products may be provided via online accounts, web-based tools, digital downloads, or email.
If, after successful payment, a customer is unable to access the product, does not receive the necessary login or delivery information, or encounters technical issues affecting normal use, please contact us promptly.
Depending on the nature of the issue, we will provide reasonable technical support, reissue access information, provide repair services, or offer other appropriate solutions. If the issue meets the criteria for a refund, we will process the request in accordance with this policy and applicable laws.
X. Policy Updates
ZETHKYN WLDSIDE LLC may update this policy to reflect changes in product features, business operations, or applicable laws.
Updated policies will be posted on the website and will include an effective date. Policy updates will not unfairly deprive customers of their established statutory rights.
XI. Contact Us
If you have any questions regarding refunds, order cancellations, digital delivery, or technical support for our AI virtual fitting model products, please contact us via the following methods:
Company: ZETHKYN WLDSIDE LLC
Address: 1818 CLEARVIEW PKWY APT C, METAIRIE, LA 70001
Email: [email protected]
Please include your order number and details of the issue in your email so that we can verify the information and assist you promptly.
Thank you for choosing ZETHKYN WLDSIDE LLC. We are committed to providing a transparent refund process, clear product information, and reliable customer support.